Terms & Conditions

About these terms

These terms govern your use of this website and set out the general basis on which Suvan provides services. They are not the whole agreement for a project: each engagement is governed by a separate written proposal or contract, which takes precedence wherever the two differ.

By using this website you accept these terms.

Our services

We provide software development, design, branding, AI, support, and digital media services. Descriptions on this website are general summaries and are not offers or guarantees of any particular outcome.

The specific scope, deliverables, timeline, and price for any engagement are defined in a written scope document agreed by both parties before work begins.

Quotations, fees, and payment

Quotations are valid for 30 days unless stated otherwise, and are based on the scope as described at the time. If the scope changes, we will price the change in writing before carrying it out.

Unless agreed otherwise, projects are billed against milestones: a deposit to begin, then payments tied to agreed deliverables. Invoices are payable within 14 days.

Fees are exclusive of any applicable taxes, bank charges, and third-party costs such as hosting, licences, or domain registration, which are billed at cost.

We may pause work on an engagement where an invoice remains unpaid more than 30 days after its due date.

Your responsibilities

Projects depend on both sides. To keep to an agreed timeline you'll need to:

• Provide content, assets, and access to any systems we need, in reasonable time.
• Nominate one person able to give decisions and approvals.
• Give feedback within the review windows set out in the scope document.
• Ensure you have the rights to any material you supply to us.

Where delays on your side move the schedule, we will tell you the effect on the timeline and, where relevant, on the cost.

Intellectual property and ownership

On receipt of final payment, all intellectual property in the deliverables created specifically for you transfers to you in full. That includes source code, design files, and documentation.

We retain ownership of pre-existing tools, libraries, and internal components used in the work, and grant you a perpetual, worldwide, royalty-free licence to use them as part of the deliverables.

Third-party components remain subject to their own licences, which we will identify.

Unless you ask us not to, we may describe the work in general terms in our portfolio and marketing. We will never publish confidential details, data, or credentials.

Confidentiality

We treat everything you share with us about your business, systems, and plans as confidential, and use it only to deliver the work. This obligation continues after the engagement ends.

We are happy to sign your own non-disclosure agreement before any detailed discussion.

Warranties and defects

We warrant that the work will be carried out with reasonable skill and care, and that deliverables will materially conform to the agreed scope.

For 30 days after delivery we will fix defects in our work at no charge. This does not cover new features, changes to scope, faults caused by modifications made by others, or failures in third-party services.

Beyond this, and to the extent permitted by law, we give no other warranties, express or implied.

Limitation of liability

To the fullest extent permitted by law, our total liability arising out of any engagement is limited to the total fees paid by you for that engagement.

We are not liable for indirect or consequential loss, including loss of profit, revenue, data, or business opportunity.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Termination

Either party may end an engagement by giving 14 days' written notice.

On termination you pay for all work completed and any non-cancellable third-party costs committed up to that date. We will hand over all completed deliverables for which payment has been received, in a usable form.

Use of this website

The content of this website is provided for general information. We take care to keep it accurate but do not warrant that it is complete or current.

Projects shown in our portfolio and labelled as concept projects were designed and built by us to demonstrate our approach; they are not client work and are not presented as such.

You may not copy, republish, or reuse the content of this website without our written permission.

Governing law

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute arising from them.

Changes to these terms

We may update these terms from time to time. The current version is always published here. This version is effective from 31 July 2026.